Cancellation and Refund Policy
Last updated: 9 November 2026
This policy explains how to cancel a Miolingo subscription and how to get your money back. It is part of the Terms of Service (section 11).
How to cancel
- Go to Plans → “Cancel subscription”. One button, no calls or emails. You can also write to support@miolingo.cc.
- After cancellation we won't charge your card again. Plus stays active until the end of the period you have paid for (or the free month), together with gift days already added to it.
- Until then you can resume the subscription on the same page.
- A Family member cannot cancel: the family owner manages the subscription.
Free month
If you cancel during the free month, nothing is charged. We remind you about the first charge in the app and by email 3 days before it.
Refunds
- Unused days — at any time. Write to support@miolingo.cc from the email of your account. We refund the price of the period divided by the number of days in it and multiplied by the number of full unused days. After the refund the subscription ends.
- Mistaken or duplicate charges (for example, two charges for one period) are refunded in full.
- Price changes and big changes to the service. If you don't agree with a new price or with a change that significantly reduces what your subscription gives you, cancel before it takes effect and ask for a refund for the unused days.
- Gift days are free and are not refunded.
- Family plan. The refund goes to the owner who paid; after it, the family loses Plus.
Refunds go to the card you paid with within 10 days of your request. When the money reaches your card depends on your bank. If you paid in a currency other than your card's, the refunded amount in your card's currency may differ because of exchange rates and bank fees.
If the checkout page named an online reseller (a “merchant of record”), the refund is made through that reseller.
Right of withdrawal (EU, UK and other countries with this right)
If you are a consumer in the EU, the UK or another country that gives this right, you may withdraw from the subscription contract within 14 days without giving a reason. The 14 days start on the day you buy the subscription or, if you started with a free month, on the day the free month starts.
The service starts right away at your request. So if you withdraw, you pay only for the days you used — the rest is refunded, which is the same as the refund for unused days above. During the free month there is nothing to pay.
To withdraw, send us a clear statement, for example by email to support@miolingo.cc. You can use the model form below, but you don't have to. It's enough to send the statement before the 14 days end. We will confirm receipt by email and refund within 14 days at the latest, to the card you paid with, without any fee.
Model withdrawal form
To: Dmitrii Andreevich Kaflik, support@miolingo.cc
I hereby give notice that I withdraw from my contract for the following service: Miolingo subscription (plan: …).
Ordered on: … / Name: … / Email of the account: … / Date: …
Contact
Questions about payments and refunds: support@miolingo.cc. We answer within 10 business days, usually much sooner.