Terms of Service

Last updated: 9 November 2026

1. About these Terms

1.1. These Terms of Service (the “Terms”) are an agreement between you and Dmitrii Andreevich Kaflik, individual entrepreneur (sole trader) registered in the Russian Federation (“we”, “us”; contact details — section 20). They govern your use of Miolingo through the website miolingo.cc, including the Miolingo mobile app when you use it with an account created on miolingo.cc, and subscriptions purchased on miolingo.cc. The Russian-language website miolingo.ru has its own documents.

1.2. You accept these Terms when you create an account (by ticking the box in the sign-up form). For a paid subscription, you also accept the subscription terms when you tick the box agreeing to automatic renewal and confirm the payment at checkout.

1.3. How we handle your personal data is explained in the Privacy Policy.

1.4. If you are a consumer, nothing in these Terms limits the rights that the mandatory consumer protection laws of your country of residence give you.

2. Definitions

• Account — your Miolingo account: email, password, name and learning progress.
• Subscription — paid access to the features of the Plus or Family plan for the paid period.
• Billing period — one month or one year that you have paid for.
• Automatic renewal — automatic payment for the next billing period from your linked card, with your consent.
• Free month — the first month of a subscription without payment, once per account.
• Gift days — days of the Plus plan that we give you for free (section 9).

3. Who can use Miolingo

3.1. You must be at least 16 years old to use Miolingo on your own.

3.2. If you are 13, 14 or 15, you may use Miolingo only with the permission of a parent or legal guardian, who accepts these Terms on your behalf. Children under 13 may not use Miolingo or create an account.

3.3. Only an adult (18 or older) may buy a subscription. A subscription for a minor is bought and managed by an adult.

4. Your account

4.1. You can sign up with your email and a password, or with a third-party sign-in where we offer it (for example, Google). Use your own working email and keep your password secret. If you sign in with a third-party account, you are responsible for access to Miolingo through it in the same way as for a password.

4.2. One account is for one person. You are responsible for what happens in your account.

4.3. You can delete your account at any time: Settings → “Delete account”, or on the Delete account page. Deletion is permanent. Deleting your account cancels your subscription and automatic renewal.

5. Acceptable use

5.1. Do not interfere with the service: do not hack it, bypass limits, download materials in bulk with programs, resell access, or use the service to break the law.

5.2. Your name in your profile is seen by your family members and friends in Miolingo. On the global leaderboard other users see your nickname (we give you one at sign-up, and you can change it on the leaderboard page) and see your name only if you choose “Show my name” there. The same applies to level certificates. Names and nicknames must not insult other people or impersonate someone else. We may replace a name or nickname that breaks this rule.

5.3. If you seriously or repeatedly break these Terms, we may restrict access or delete the account. We will tell you by email and explain why, unless the law or an urgent security reason prevents it. If you think we made a mistake, write to support@miolingo.cc — we will review the decision.

6. Free plan

6.1. All learning materials are available without payment: word cards, texts, grammar, speaking exercises. Some course texts are open even without an account.

6.2. The free plan may limit the number of lessons per day (pauses in the lesson feed, the daily ⚡ limit). The limits are shown in the app.

7. Paid subscriptions

7.1. Plans:

• Plus — for one person;
• Family — for 4 to 8 people: the owner of the subscription invites members, and each member gets everything included in Plus.

7.2. A subscription covers all languages on the site, including those added later. What it includes is shown on the Plans page: no pauses in the lesson feed, no daily ⚡ limit, unlimited AI-generated texts.

7.3. Prices, the currency and the billing period are shown on the Plans page and at checkout before you pay. The price you agree to at checkout does not change during the billing period you have paid for.

7.4. If we raise the price, the new price applies only from the next billing period. We will tell you by email and in the app at least 30 days before the first charge at the new price. You can cancel before that date.

8. Free month

8.1. The free month is available once per account, only with monthly billing, and only if you have not had your own subscription before (gift days and access we turned on for free do not count).

8.2. To start the free month, you link a bank card. Nothing is charged. The subscription starts right away.

8.3. If you do not cancel before the free month ends, the monthly price of the chosen plan is charged on the last day of the free month. The date and the amount of the first charge are shown at checkout.

8.4. We remind you about the first charge in the app and by email 3 days before it.

8.5. If you cancel during the free month, nothing is charged and access stays until the end of the month.

9. Gift days

9.1. Besides the free month, we give you days of the Plus plan (gift days):

• 14 days for each friend you invite. The friend must be a new user who signed up, added you as a friend with your invitation link within one day after signing up, and then studied 7 days in a row (a daily streak in any language). You get the gift once per friend. There is no limit on the number of friends or gift days;
• 7 days for agreeing to receive emails about gifts and offers (the optional checkbox or the “Gifts and offers emails” switch in profile settings) — once per account. Withdrawing this consent later does not take the gift back;
• for hard achievements — long daily streaks, hundreds of learned words, completed levels and others; which achievements give days and how many is shown in the achievements collection. You get the gift for an achievement once per language;
• in other cases that we announce in the service.

We tell you about new gift days in the service (about a gift for a friend — also by email).

9.2. Gift days add up and never expire. You turn them on yourself with the “Turn on” button in profile settings or wherever it is shown; all collected days are turned on at once. Then:

• if you have your own subscription with automatic renewal (including the free month), your next charge moves later by the number of gift days. Access is extended by the same days; the amount of the charge does not change;
• if you don't have Plus, Plus is turned on for the gift days without a card, without automatic renewal and without charges. When the days run out, the account returns to the free plan unless you subscribe;
• if you have Plus that we cannot extend (membership in someone else's Family plan, access we turned on for free, a cancelled subscription, a subscription bought through an app store), the gift days wait and are turned on when that access ends;
• if you subscribe while gift days are running, the remaining gift days are added to the subscription: the first charge (or the end of the free month) comes that many days later. The date of the first charge is shown at checkout.

9.3. Gift days are free and have no cash value: they cannot be exchanged for money or given to another person. They are not included in refunds (section 11). Unused gift days are lost when you delete the account.

9.4. We may change or stop giving gift days in the future and will announce it in the service. Gift days you already received stay. We may cancel gift days received by breaking these Terms (for example, for accounts you created yourself to get a gift).

10. Payment and automatic renewal

10.1. You pay by bank card through a payment provider. You enter card details in the provider's form; we do not receive or store them, except the last digits of the card number and a token that lets us charge the subscription. At the moment the payment provider is Robokassa (Russia) and prices are charged in Russian rubles (RUB). If the checkout page names an online reseller (a “merchant of record”) — for example, Paddle — that reseller sells the subscription to you and its terms of sale also apply to the payment.

10.2. If the free month does not apply, the first billing period is charged right away at checkout.

10.3. By subscribing you agree to automatic renewal: the price of the next billing period (a month or a year) is charged from your linked card on the day the current period ends (later by any gift days, section 9.2), until you cancel. The amount, how often you will be charged and the date of the first charge are shown at checkout next to the consent box; we keep a record of your consent.

10.4. Before each annual charge we remind you by email at least 3 days in advance. After each charge you receive an email with a receipt.

10.5. If a charge fails (for example, there is not enough money on the card), we try again once a day. Your access continues meanwhile. After three failed attempts automatic renewal turns off, the subscription ends and the account returns to the free plan. We email you about each failed attempt.

10.6. You can switch a monthly subscription to annual and back. Nothing is charged right away: the new amount is charged on the next payment date.

10.7. A Plus subscription bought on the website can be switched to Family with the chosen number of people right away. During the free month there is no charge. After it, the difference between the plan prices for the remaining days of the paid period is charged right away; you see the amount before you confirm. The next payment date stays the same, and from that date the subscription renews at the Family price. If automatic renewal was off, switching turns it on again.

11. Cancellation, withdrawal and refunds

11.1. You can cancel automatic renewal at any time online: Plans → “Cancel subscription”. One button, no calls or emails. You can also write to support@miolingo.cc.

11.2. After cancellation we will not charge your card again. Access stays until the end of the paid period (or the free month) together with gift days already added to it. Until then you can resume the subscription, and automatic renewal turns on again.

11.3. You can ask for a refund for the unused part of a paid period at any time — write to support@miolingo.cc from the email of your account. The refund is the price of the period divided by the number of days in it and multiplied by the number of full unused days. After the refund the subscription ends.

11.4. A mistaken or duplicate charge (for example, two charges for one period) is refunded in full.

11.5. Refunds go to the card you paid with within 10 days of your request. When the money reaches your card depends on your bank.

11.6. Right of withdrawal (consumers in the EU, the UK and other countries with such a right). You may withdraw from a subscription within 14 days of buying it — or, if you started with a free month, within 14 days of starting the free month — without giving a reason. Because the service starts right away at your request, if you withdraw you pay only for the days you have used, which is the same as the refund under section 11.3. How to withdraw and a model withdrawal form are in the Cancellation and Refund Policy.

12. Family plan

12.1. The Family plan is bought and paid for by one person — the owner. The owner invites members by link and can remove a member from the family.

12.2. A member uses the plan's features while the owner's subscription is active and while they are in the family. A member pays nothing.

12.3. The owner chooses the number of places (4 to 8); the price depends on it.

13. Content and intellectual property

13.1. The texts, audio, images, design and software of Miolingo belong to us or are used by us under a license. You may use them in the service for your own learning; you may not copy or distribute them.

13.2. Your answers, messages and other things you enter remain yours. You allow us to store and process them to provide the service to you (for example, to save your progress or check an answer).

14. Artificial intelligence

14.1. Miolingo uses artificial intelligence (AI). AI generates some texts and images, voices some lines, checks spoken answers and explains mistakes. Mio, the character of the course, is not a person: when Mio answers or comments on your answer in an AI feature, the reply is generated by AI.

14.2. AI answers may contain mistakes. A score for a spoken answer is a learning hint, not an exam result. Nothing in Miolingo is professional advice.

14.3. Do not enter sensitive information about yourself or others (for example, about health) in AI features.

14.4. Miolingo is not an educational institution and does not issue official education documents. Level certificates show your progress in Miolingo only.

15. Availability and changes to the service

15.1. We try to keep Miolingo running without interruptions but cannot guarantee it: maintenance and failures happen.

15.2. We improve Miolingo and may change its features. If a change significantly reduces what your paid subscription gives you, we will tell you in advance; you may cancel and get a refund for the unused full days (section 11.3).

16. Liability

16.1. We do not guarantee how fast you will learn a language: the result depends on regular practice.

16.2. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for intentional or grossly negligent harm, or any other liability that cannot be limited by law, and nothing limits your statutory rights as a consumer (including the right to a service that conforms to the contract).

16.3. Subject to section 16.2, our total liability to you is limited to the amount you paid us in the 12 months before the event that caused the claim, and we are not liable for losses that were not reasonably foreseeable.

17. Ending the agreement

You can end this agreement at any time by deleting your account (section 4.3). We may end it under section 5.3, or if we stop providing Miolingo — then we will tell you at least 30 days in advance and refund the unused full days of a paid subscription.

18. Changes to these Terms

18.1. We may change these Terms. The new version is published on this page with its date.

18.2. We will tell you by email at least 30 days in advance about changes that affect a paid subscription. If you do not agree, you can cancel before the change takes effect and get a refund for the unused full days.

19. Governing law and disputes

19.1. These Terms are governed by the laws of the Russian Federation. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring a claim in the courts of your country of residence.

19.2. Please contact us first at support@miolingo.cc — we answer complaints within 10 days, and most problems are solved this way.

20. Contact