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Illustration for “I request a full refund”

Spanish story with translation · B1 · 17 lines

Solicito el reembolso completo I request a full refund

Comic · 15 panels

Panel 1 of 15 for “I request a full refund”: Dear Sir or Madam: I've been your customer for two years, and until now I've always been satisfied with your products (woman speaking, formal).

  1. Estimados señores:

    Dear Sir or Madam:

  2. Soy clienta suya desde hace dos años y hasta ahora siempre he estado satisfecha con sus productos.

    I've been your customer for two years, and until now I've always been satisfied with your products (woman speaking, formal).

Panel 2 of 15 for “I request a full refund”: However, this time I'm very disappointed, and I'm writing to you to make a complaint (woman speaking, to several people, formal).

  1. Sin embargo, esta vez estoy muy decepcionada y les escribo para hacer una reclamación.

    However, this time I'm very disappointed, and I'm writing to you to make a complaint (woman speaking, to several people, formal).

Panel 3 of 15 for “I request a full refund”: On September 2, I bought a blue backpack on your website. You promise delivery in 48 hours, but the package took twelve days (to several people, formal).

  1. El 2 de septiembre compré en su página web una mochila azul. Ustedes prometen la entrega en 48 horas, pero el paquete tardó doce días.

    On September 2, I bought a blue backpack on your website. You promise delivery in 48 hours, but the package took twelve days (to several people, formal).

Panel 4 of 15 for “I request a full refund”: When I opened it, I got a surprise: they had sent me the backpack in red and in a smaller size.

  1. Al abrirlo, tuve una sorpresa: la mochila me la habían enviado roja y más pequeña.

    When I opened it, I got a surprise: they had sent me the backpack in red and in a smaller size.

Panel 5 of 15 for “I request a full refund”: I called customer service and explained everything to one of your employees (formal).

  1. Llamé a atención al cliente y se lo expliqué todo a un compañero suyo.

    I called customer service and explained everything to one of your employees (formal).

Panel 6 of 15 for “I request a full refund”: He answered: "It was our mistake. You have to send it back to us, and we'll exchange it for the right item" (formal).

  1. Él me respondió: «Ha sido una equivocación nuestra. Tiene que devolvérnosla y se la cambiamos por el artículo correcto».

    He answered: "It was our mistake. You have to send it back to us, and we'll exchange it for the right item" (formal).

Panel 7 of 15 for “I request a full refund”: I sent it to you the same day, unused and with the tag on. I paid for the shipping myself, even though the mistake was yours (formal).

  1. Se la envié el mismo día, sin usar y con la etiqueta. El envío lo pagué yo, aunque la equivocación fue suya.

    I sent it to you the same day, unused and with the tag on. I paid for the shipping myself, even though the mistake was yours (formal).

Panel 8 of 15 for “I request a full refund”: Three weeks have passed. I haven't received the blue backpack, and they haven't given me my money back.

  1. Han pasado tres semanas. No he recibido la mochila azul ni me han devuelto el dinero.

    Three weeks have passed. I haven't received the blue backpack, and they haven't given me my money back.

Panel 9 of 15 for “I request a full refund”: Also, I've seen another error in my account: they've charged me for it twice.

  1. Además, he visto en mi cuenta otro fallo: me la han cobrado dos veces.

    Also, I've seen another error in my account: they've charged me for it twice.

Panel 10 of 15 for “I request a full refund”: I've written you two emails, and no one has answered me (to several people, formal).

  1. Les he escrito dos correos y nadie me ha respondido.

    I've written you two emails, and no one has answered me (to several people, formal).

Panel 11 of 15 for “I request a full refund”: As a consumer, I have the right to receive the correct product or a refund (woman speaking).

  1. Como consumidora, tengo derecho a recibir el producto correcto o el reembolso.

    As a consumer, I have the right to receive the correct product or a refund (woman speaking).

Panel 12 of 15 for “I request a full refund”: I don't want the backpack anymore. Therefore, I request a full refund and also the shipping cost.

  1. La mochila ya no la quiero. Por lo tanto, solicito el reembolso completo y también el dinero del envío.

    I don't want the backpack anymore. Therefore, I request a full refund and also the shipping cost.

Panel 13 of 15 for “I request a full refund”: I'm attaching the proof of purchase, the proof of shipping and a photo of the red backpack.

  1. Adjunto el comprobante de compra, el del envío y una foto de la mochila roja.

    I'm attaching the proof of purchase, the proof of shipping and a photo of the red backpack.

Panel 14 of 15 for “I request a full refund”: If I don't receive an answer within ten days, I'll file a complaint directly with the OMIC, the consumer office.

  1. Si no recibo una respuesta en diez días, reclamaré directamente en la OMIC, la oficina del consumidor.

    If I don't receive an answer within ten days, I'll file a complaint directly with the OMIC, the consumer office.

Panel 15 of 15 for “I request a full refund”: I look forward to your reply. Sincerely, Ana Lind

  1. Quedo a la espera de su respuesta.

    I look forward to your reply.

  2. Atentamente, Ana Lind

    Sincerely, Ana Lind

Grammar for this text

A letter with ustedes. Ana writes to the store with ustedes, so "to you" is les: les escribo (I'm writing to you). Next to la it turns into se: se la envié (I sent it to you; la = la mochila). But in se lo expliqué todo a un compañero suyo, se means "to him": the end of the sentence tells you who.

Me la habían enviado roja (they had sent it to me in red). This is the past perfect (unit 9): the mistake happened before Ana opened the package. Me la han cobrado dos veces (they've charged me for it twice).

Devolvérnosla = devolver + nos + la, "to give it back to us". Both pronouns are attached to the infinitive, so the verb needs a written accent.

Letter formulas. Estimados señores: is the opening (with a colon after it, as in an American business letter). Solicito is the official "I request", adjunto is "I'm attaching"; Quedo a la espera… and Atentamente close the letter. Sin embargo and por lo tanto are the written "however" and "therefore".

OMIC — the city's consumer protection office.

Words and grammar of the unit: Return a purchase and make a complaint.

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